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PRIVACY POLICY​

Last Updated: 2025-12-08



JM Tech Development & Consulting Inc. (“JM Tech Dev”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including when you:

  • Visit or use our website at jmtechdev.ca  (the “Site”)
  • Use any client portal or logged in area we provide (the "Portal"),
  • Become a client or prospective client of our SEO, digital marketing, web development, IT, automation, or related services, OR
  • Contact us about our services


By using the Site or Portal, or by otherwise providing information to us, you consent to the practices described in this Privacy Policy, as updated from time to time.


Nothing in this Policy limits any rights you may have under applicable privacy laws.

1. Who We Are and What We Do


JM Tech Development & Consulting Inc. is a digital operations solutions provider offering, among other things:

  • IT and managed services (including Microsoft 365 and related cloud services),
  • SEO and digital marketing services,
  • Web design and development,
  • Automation and integration services,
  • Certified software resale and implementation,
  • Analytics, reporting, and technical consulting.


We act as:

  • A controller of personal information for data we collect through our Site, Portal, marketing activities, and direct communications with you.
  • A service provider / processor when we handle personal information on behalf of our clients under separate contracts, NDAs, data protection agreements, and service agreements.


If there is any conflict between this Policy and a specific written agreement we have with you, that agreement will generally govern how we handle your data in connection with that engagement.

2. Scope


This Privacy Policy applies to:

  • The Site and any related web pages where it appears or is linked,
  • Any client Portal or similar logged in tool that we operate and provide to you, and
  • Our handling of personal information in the course of delivering services, unless a separate written agreement or policy expressly overrides it.


It does not apply to third party websites, platforms, or services that we do not control, even if they are integrated with our services or linked from our Site.

3. Information We Collect


3.1 Information You Provide Directly


We may collect personal information that you choose to provide, such as:


Contact and inquiry information

  • Name and business name,
  • Role or job title,
  • Email address, phone number, and similar contact details, 
  • The information you provide in contact forms, emails, calls, meetings, or live chat, for example details about your business, your current tools, and your project needs.


If you contact us through the Site, your inquiry and contact details may be stored in our email system (for example Microsoft 365 and Outlook) and our customer relationship management (CRM) tools (for example Odoo) so that we can follow up and manage our relationship with you. This information may also flow through workflow automation tools that connect these systems, such as Zapier, n8n, or Motion.

Client account and project information 

If you become a client, we may also collect:

  • Billing and invoicing details, for example billing contact, address, tax related information,
  • Information about your existing technical environment, for example domains, hosting details, Microsoft 365 tenant information, analytics and ad accounts, automation and CRM tools,
  • Content, files, and documentation that you provide for us to work with, such as website content, creative assets, lead lists, process documentation, and system configuration details.


Meetings and communication records 

With your knowledge we may record calls or meetings and generate transcripts using tools such as Otter.ai, in order to capture requirements, take accurate notes, and improve our services. These recordings and transcripts form part of your client record.


3.2 Account and Portal Information


If you create an account on our Site or use a Portal that we provide, we may collect:

  • Account identifiers such as your name, username, and email address,
  • Login credentials, for example a hashed version of your password,
  • Profile and preference information,
  • Activity within the Portal, such as pages viewed, reports accessed, configuration changes, and other actions taken under your account,
  • Technical information about how you access the Portal, for example IP address, device and browser information.


We use this information to create and manage your account, authenticate you, secure the Portal, and provide you with access to reporting and other features.


3.3 Client Customer Data (Processed on Your Behalf )


In the course of providing services and operating the Portal, you may provide or grant us access to information about your own customers or end users, such as:

  • Contact details, identifiers, or account information,
  • Website, app, or campaign interactions,
  • Transaction, usage, or support history,
  • Other data necessary to generate, display, or export reports and dashboards.


When we process this information solely to deliver services to you, we do so as a service provider / processor. You are responsible for ensuring that you have all necessary rights, consents, and legal bases to provide this data to us and to use our services and Portal in connection with it.


3.4 Information Collected Automatically


When you use the Site or Portal, we and our service providers may automatically collect certain information, such as:

  • IP address and approximate location,
  • Device type, operating system, and browser type,
  • Dates and times of visits, pages viewed, referring and exit pages,
  • Clickstream data, scroll depth, and other interaction details.


This information is typically collected via:

  • Server logs,
  • Cookies and similar technologies,
  • Analytics and measurement tools.

4. Cookies and Similar Technologies


We use cookies and similar technologies to:

  • Operate and secure the Site and Portal,
  • Remember your preferences and settings,
  • Analyze traffic and usage,
  • Support advertising, remarketing, and measurement activities.


You can manage or disable cookies through your browser settings. Some cookies are essential to the basic functioning of the Site or Portal. If you block them, certain features may not work properly.

5. How We Use Your Information


We use personal information for the following purposes:

  1. Providing our Site, Portal, and services
  • Responding to inquiries, providing quotes, and onboarding new clients,
  • Creating and managing client accounts and Portal access,
  • Delivering our IT, marketing, web, automation, and consulting services,
  • Generating and displaying reports and dashboards, including those based on your systems and your customer data,
  • Managing client work, tasks, and timelines using tools such as Motion, project management platforms, and similar systems.

   2. Operating, maintaining, and improving our Site and Portal

  • Monitoring performance and troubleshooting issues,
  • Enhancing user experience and feature sets,
  • Testing, research, and development of new services and features.

   3. Analytics and reporting

  • Understanding how visitors and users interact with the Site and Portal,
  • Measuring the performance of marketing campaigns and websites, using tools such as Google Analytics 4, Google Search Console, Semrush, Sitebulb, RankLightning, LocalFalcon and similar platforms,
  • Producing usage and performance metrics, including for clients.

  4. Marketing and communications

  • Sending service related messages, such as updates, notices, and support communications,
  • Sending marketing or educational content, such as newsletters or resources, where permitted by law, using tools such as Mailchimp, Pabbly, GoHighLevel or similar platforms,
  • Running remarketing or lookalike campaigns through third party platforms, where allowed, including Meta, Google Ads, Reddit Ads, LinkedIn Ads, TikTok Ads, Microsoft Ads, and similar services.

   5. Security, fraud prevention, and legal compliance

  • Protecting the security and integrity of our systems, Portal, and data,
  • Detecting, investigating, and preventing fraud, abuse, or security incidents,
  • Complying with applicable laws, regulations, and legal processes,
  • Enforcing our agreements, policies, and terms.

We will not use personal information for purposes materially different from those described above without notifying you or obtaining consent where required by law.

6. How We Handle Client Data and Portals


When we access or handle personal information as part of services or through the Portal:

  • We process that information only to deliver the services, operate the Portal, provide support, and perform related business functions as permitted by our agreements with you.
  • We treat such data as confidential and take appropriate steps to protect it.
  • We may store and display client data in a secure, authenticated Portal so that you and your authorized users can view reports, dashboards, and other outputs based on that data.
  • We may maintain logs of access and activity within the Portal for security, auditing, and support purposes.


For client customer data, you are responsible for:

  • Determining the purposes and means of processing that data,
  • Providing any required notices or obtaining any required consents from your customers or end users,
  • Ensuring that your use of our services and Portal complies with applicable laws.


When a website inquiry becomes a lead or client record, the information you provide may be stored in our CRM and connected tools so that we can track communications, proposals, services delivered, and results over time.


Where requested and agreed in writing, we may sign additional data protection terms, such as a data processing addendum, to govern our handling of such data.

7. Sharing and Disclosure of Information


We do not sell or rent your personal information.


We may share personal information with the following categories of recipients, but only as necessary and with appropriate safeguards:


  1. Service providers and approved platforms
  • We engage third party vendors and platforms to help us operate, secure, and improve our Site, Portal, and services, including:
  • Website and application hosting, backup, and infrastructure providers, including cloud providers such as AWS,
  • Email and productivity tools, for example Microsoft 365 including Outlook, SharePoint, OneDrive, and Office apps,
  • Customer relationship management and business management tools, for example Odoo and similar systems,
  • Workflow, automation, and integration tools that connect our systems, for example Zapier, n8n, Motion, and similar services,
  • Meeting, recording, and transcription tools, for example Otter.ai,
  • Secure password management tools, for example LastPass, which we may use to store credentials that you authorize us to manage on your behalf,
  • File storage and document tools, for example Google Drive and Adobe products,
  • Analytics, SEO, and auditing tools, for example Google Analytics, Google Search Console, Semrush, Sitebulb, RankLightning, LocalFalcon and similar platforms,
  • Creative and content tools, for example Canva, Figma, Pictory.ai, iStock licensed assets and similar services,
  • Landing page, form and marketing funnel tools, for example Unbounce, Leadpages, GoHighLevel, Mailchimp, Pabbly and similar platforms,
  • Advertising and measurement platforms, for example Meta, Google Ads and Google My Business, Reddit Ads, LinkedIn Ads, TikTok Ads, Microsoft or Bing Ads,
  • IT, security, and networking tools, for example Ubiquiti UniFi equipment used to secure our home office network.


These service providers only receive information needed to perform their functions and are required, where possible, to protect it and use it solely for our instructions.

We maintain an internal list of approved third party platforms used in our services. Clients who sign service agreements and NDAs may receive more detailed information about the specific platforms used in their engagement, for example through an "Approved Platforms" Schedule.

2. Professional advisors

We may share limited personal information with our legal, accounting, or other professional advisors as needed to obtain their services and comply with our obligations.

3. Business transfers

If we are involved in a merger, acquisition, financing, or sale of all or part of our business, personal information may be disclosed as part of that transaction, subject to appropriate confidentiality protections.

4. Legal, regulatory, and safety requirements

We may disclose information if we believe in good faith that doing so is necessary to:

  • Comply with applicable laws, regulations, legal processes, or lawful requests,
  • Protect the rights, property, or safety of JM Tech Dev, our clients, users, or the public,
  • Enforce our agreements, policies, and terms, or
  • Assist with the detection, prevention, or investigation of fraud or security issues.

8. International Data Transfers


Our service providers and approved platforms may be located in other provinces or countries outside Alberta and Canada, primarily within North America but potentially in other regions depending on the vendor. This means your personal information may be transferred to, stored, or processed in jurisdictions with different data protection laws than your own.


Where required, we take steps to ensure that such transfers are subject to appropriate safeguards and that your personal information remains protected in accordance with this Policy and applicable law.

9. Data Security


We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures may include:

  • Role based access controls for our systems and the Portal,
  • Secure configuration of cloud and SaaS platforms,
  • Use of modern encryption standards where appropriate,
  • Endpoint and email security solutions,
  • Regular backups and continuity planning,
  • Logging and monitoring of access and activity within key systems,
  • Physical and network security measures for our home office environment, which is secured behind managed networking equipment.


Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we strive to protect your information to a reasonable standard appropriate to the risks involved.


Where required by law, we will notify you and or the relevant authorities of a data breach involving personal information.

10. Data Retention


We retain personal information for as long as reasonably necessary to:

  • Provide the Site, Portal, and services to you,
  • Maintain business and financial records,
  • Comply with legal and regulatory requirements,
  • Resolve disputes and enforce our agreements.


Data stored in the Portal, including client data and client customer data, is retained for as long as your account is active or as needed to provide the services, unless otherwise specified in our agreement with you or required by law. When personal information is no longer needed, we will take reasonable steps to delete, anonymize, or de identify it where feasible.

11. Your Rights and Choices


Depending on your location and applicable law, you may have rights regarding your personal information, which may include:

  • The right to access personal information we hold about you,
  • The right to correct or update inaccurate or incomplete information,
  • The right to request deletion of personal information, subject to legal and contractual limitations,
  • The right to object to or restrict certain processing activities,
  • The right to withdraw consent where our processing is based on your consent,
  • The right to data portability in some circumstances.


You can also:

  • Manage certain preferences directly through your account or Portal, where available,
  • Opt out of marketing emails by using the unsubscribe link in those emails or contacting us.


To exercise your rights, please contact us using the details in Section 16. We may request additional information to verify your identity before fulfilling your request. Some rights may be limited in certain situations, for example if fulfilling your request would compromise the privacy of others or if we are required by law to retain certain information.


For client customer data processed in the Portal on behalf of a client, we may refer your request to the relevant client where appropriate.

12. Online Advertising, Analytics, and Remarketing


We may use third party analytics and advertising tools to:

  • Understand how visitors use our Site and Portal,
  • Measure the performance of our marketing campaigns,
  • Support remarketing and audience targeting, where permitted.


These tools may include, for example:

  • Google Analytics and Google Analytics 4,
  • Google Search Console and related Google services,
  • Advertising platforms such as Google Ads, Meta (Facebook and Instagram), LinkedIn Ads, Reddit Ads, TikTok Ads, and Microsoft or Bing Ads,
  • Other analytics and SEO tools, such as Semrush, Sitebulb, RankLightning, LocalFalcon and similar platforms.


These third parties may use cookies, pixels, or similar technologies to collect or receive information from our Site and elsewhere on the internet and use that information to provide measurement services and targeted ads.


You can:

  • Adjust your ad preferences in your accounts with these platforms, for example your Google or Meta ad settings,
  • Use browser or device level tools to block or limit cookies and tracking,
  • Use third party tools designed to provide additional choice over interest based advertising.

13. Third Party Sites and Services


Our Site and Portal may contain links to or integrations with third party websites, tools, or services. We are not responsible for the privacy practices, security, or content of those third parties.


If you follow a link to a third party website or connect to a third party service, you should review that party’s own privacy policy and terms before providing any information.

14. Children’s Privacy


Our Site, Portal, and services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from individuals under the age of 18.


If you believe that a minor has provided personal information to us, please contact us so that we can take appropriate steps to delete such information.

15. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes may also be communicated through the Site, Portal, or by direct notice where appropriate.


Your continued use of the Site or Portal, or continued engagement of our services after an updated Privacy Policy becomes effective, will signify your acceptance of the changes.

16. Contact Us


If you have any questions about this Privacy Policy, our data practices, or your rights, or if you wish to exercise a privacy related request, please contact us:


JM Tech Development & Consulting Inc.

Edmonton, Alberta, Canada


Email: contact@jmtechdev.ca

Phone: +1 368-380-1995

Website: jmtechdev.ca 

OR:

Contact Us


Original Privacy Policy Effective Date: 2025-02-21